Terms of service

Last Updated: November 12, 2026

Welcome to Modeltrove ("we", "us", or "our"). By accessing our website, purchasing our racing apparel, trading cards, and collectible diecast cars, or using any of our services, you agree to be bound by these Terms of Service. Please read them carefully before placing an order or using our site.

1. Overview and Acceptance

These Terms of Service apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content. By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

2. Business Information and Operating Hours

  • Business Name: Modeltrove

  • Corporate Address: 45 Moore Ave, East Hartford, CT 6108, United States (Note: This address is our corporate office location and is not a warehouse, retail storefront, or return drop-off facility. Unauthorized packages sent to this address will not be accepted.)

  • Customer Support & Business Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST). Closed on Sundays and major public holidays.

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday. Orders placed after this cutoff time, on Sundays, or on holidays will begin processing on the next business day.

3. Products, Pricing, and Availability

  • Product Descriptions: We sell racing apparel, trading cards, and collectible diecast cars. We make every effort to display as accurately as possible the colors, features, and details of our products. However, we do not guarantee that your device's display will accurately reflect the actual product color.

  • Pricing: All prices are listed in United States Dollars (USD) and are subject to change without notice. We reserve the right at any time to modify or discontinue any product without notice.

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies in product or pricing information, or problems identified by our credit and fraud avoidance department.

4. Shipping and Delivery

  • We ship our products to customers within the United States.

  • Orders placed before our daily cutoff time of 5:00 PM EST (Monday through Saturday) will enter processing on the same business day.

  • Shipping times and transit rates vary depending on the shipping method selected at checkout. We are not responsible for carrier delays, weather conditions, or incorrect shipping addresses provided by the customer.

5. Returns, Refunds, and Return Address Notice

  • Return Authorization Required: Because our corporate office at 45 Moore Ave, East Hartford, CT 6108 is not a warehouse, you must contact our customer support team to obtain the correct return shipping address and instructions before sending any items back.

  • Items must be returned within 30 days of delivery in their original, unused, and undamaged condition with all original packaging and tags intact.

  • Opened or unsealed trading cards and worn apparel are ineligible for return unless they arrive damaged or defective.

  • For complete details regarding return conditions and refund timelines, please review our Return and Refund Policy.

6. Intellectual Property

All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Modeltrove or its content suppliers and is protected by United States and international copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Modeltrove shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service or products.

8. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law principles.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

10. Contact Information

Questions about the Terms of Service should be sent to us through the following contact channels:

  • Business Name: Modeltrove

  • Address: 45 Moore Ave, East Hartford, CT 6108, United States

  • Phone: +1 860-282-4452

  • Email: modeltrove@vipcareo.com