Shipping policy

Last Updated: November 12, 2026

Thank you for shopping at Modeltrove. We are committed to getting your racing apparel, trading cards, and collectible diecast cars delivered to you safely and efficiently. Please review our shipping policy below to understand our processing times, shipping methods, and delivery terms.

1. Order Processing Time

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday.

  • Orders placed before 5:00 PM EST (Monday through Saturday) will begin processing on the same business day.

  • Orders placed after 5:00 PM EST, on Sundays, or on public holidays will be processed on the next business day.

  • Processing includes verifying payment, inspecting collectible items and trading cards for quality assurance, and securely packaging your items for transit.

2. Shipping Destinations & Rates

  • Delivery Area: We currently ship our products exclusively within the United States.

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items, package dimensions, and destination address.

3. Transit and Delivery Times

Estimated transit times for standard domestic shipping within the United States:

  • Order Handling / Processing Time: 1 to 2 business days (Monday through Saturday).

  • Estimated Transit Time: 3 to 5 business days (Monday through Saturday).

  • Total Delivery Time: Typically 4 to 7 business days from the date your order is placed.

Please note that delivery dates are estimates provided by our carrier partners and may be affected by carrier delays, peak holiday seasons, or severe weather conditions.

4. Order Tracking

Once your order has been packed and dispatched from our fulfillment facility, you will receive an email containing a shipment confirmation and a tracking number. You can use the tracking number to monitor the progress of your shipment as it makes its way to your delivery address.

5. Important Corporate & Return Notice

  • Corporate Office Address: 45 Moore Ave, East Hartford, CT 6108, United States.

  • Not a Warehouse: Please note that our corporate office address is not a warehouse, retail storefront, or return drop-off facility.

  • Return Address: If you need to return an item, you must contact our customer support team first to obtain the correct authorized return warehouse address and instructions. Packages sent directly to our corporate office will not be accepted.

6. Customer Support & Business Hours

If you have any questions regarding your shipment, tracking status, or order delivery, please reach out to our customer support team:

  • Customer Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST). Closed on Sundays and major public holidays.

  • Email: modeltrove@vipcareo.com

  • Phone: +1 860-282-4452