Refund policy

Last Updated: November 12, 2026

At Modeltrove, we want you to be completely satisfied with your purchase of racing apparel, trading cards, and collectible diecast cars. If you are not entirely happy with your order, we are here to help.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Items must be returned within 30 days of delivery.

  • Items must be unused, unworn, in their original condition, and in their original, undamaged packaging (including all tags, protective cases, and seals for trading cards and diecast models).

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items:

  • Trading cards that have been opened, unsealed, or graded by a third-party grading company (unless they arrived damaged or incorrect).

  • Racing apparel that shows signs of wear, washing, or missing tags.

  • Gift cards.

2. How to Initiate a Return (Return Address Notice)

Please note that our corporate office at 45 Moore Ave, East Hartford, CT 6108 is not a warehouse or return facility. Packages sent directly to this address without authorization will not be accepted and may be returned to sender at your expense.

To start a return, please contact our customer support team to obtain the correct return shipping address and instructions:

  • Email: modeltrove@vipcareo.com

  • Phone: +1 860-282-4452

  • Customer Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST). Closed on Sundays and major holidays.

3. Return Shipping Costs

  • Customer Remorse / Change of Mind: If you are returning an item because you changed your mind or ordered the wrong size/item, you are responsible for paying all return shipping costs.

  • Defective, Damaged, or Incorrect Items: If you received a defective item, a damaged collectible, or an incorrect product, Modeltrove will cover all return shipping costs and provide a prepaid return shipping label.

4. Refunds

Once we receive and inspect your returned item at our designated facility, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.

  • Shipping charges paid at checkout are non-refundable, except in cases where we made an error with your order.

5. Order Cutoff Time & Processing

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday.

  • Orders placed before 5:00 PM EST will begin processing the same business day. Orders placed after 5:00 PM EST, on Sundays, or on public holidays will be processed on the next business day.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged racing apparel item or collectible for the same item, contact us at modeltrove@vipcareo.com to start the exchange process.

Contact Us

If you have any questions regarding our return and refund policy, please reach out to us:

  • Business Name: Modeltrove

  • Address: 45 Moore Ave, East Hartford, CT 6108, United States

  • Phone: +1 860-282-4452

  • Email: modeltrove@vipcareo.com