Payment Terms & Billing Policy

Last Updated: November 12, 2026

Welcome to Modeltrove. This Payment Terms & Billing Policy outlines the accepted payment methods, billing procedures, and security measures associated with purchasing our racing apparel, trading cards, and collectible diecast cars. By placing an order with us, you agree to the payment terms set forth below.

1. Accepted Payment Methods

To ensure a secure and smooth checkout experience, Modeltrove accepts major credit cards and digital payment methods processed through secure, industry-standard gateways:

  • Visa

  • Mastercard

  • Discover

  • American Express

  • PayPal

  • Shop Pay, Apple Pay, and Google Pay

All transactions are processed in United States Dollars (USD).

2. Billing Information and Verification

  • When placing an order, you agree to provide current, complete, and accurate purchase and account information.

  • You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

  • To prevent fraud and protect our customers, we reserve the right to verify billing addresses, credit card information, and contact details with your financial institution prior to fulfilling and shipping your order. Orders with inaccurate or unverified billing details may be delayed or cancelled.

3. Order Processing & Cutoff Time

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday.

  • Orders placed before 5:00 PM EST will begin processing on the same business day.

  • Orders placed after 5:00 PM EST, on Sundays, or on public holidays will be processed on the next business day.

  • Payment is charged in full at the time your order is successfully placed and checked out.

4. Pricing, Taxes, and Currency

  • All prices displayed on our website are in United States Dollars (USD).

  • We charge applicable sales tax on orders shipped to states and jurisdictions where required by United States law. The exact tax amount will be calculated and displayed clearly at checkout before you complete your purchase.

  • We reserve the right to change product prices at any time without prior notice, though price changes will not affect orders that have already been placed and confirmed.

5. Refunds and Billing Discrepancies

  • If you notice an unauthorized charge, a billing error, or wish to inquire about a refund for an eligible return, you must contact our customer support team immediately.

  • Approved refunds will be credited back to your original method of payment within 5 to 7 business days following the inspection of returned items.

  • Return Address Notice: Please note that our corporate office at 45 Moore Ave, East Hartford, CT 6108 is not a warehouse or return facility. If you are returning an item, you must contact customer support to obtain the correct authorized return warehouse address before shipping. Unscheduled packages sent to our corporate address will not be accepted.

6. Customer Support and Business Hours

If you have any questions regarding your billing statements, payment methods, or order charges, please reach out to our customer support team:

  • Customer Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST).

  • Closed: Sundays and major public holidays.

  • Email: modeltrove@vipcareo.com

  • Phone: +1 860-282-4452

  • Corporate Office Address: 45 Moore Ave, East Hartford, CT 6108, United States