Privacy policy

Last Updated: November 12, 2026

At Modeltrove ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, purchase our racing apparel, trading cards, and collectible diecast cars, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit our store or make a purchase, we collect several types of information from and about you:

  • Personal Identification Information: Name, billing address, shipping address, email address, and phone number.

  • Payment Information: Credit/debit card numbers and other financial details collected securely by our third-party payment processors. We do not store your full payment card details on our servers.

  • Order and Transaction Information: Details regarding the racing apparel, trading cards, and diecast models you purchase, order history, and preferences.

  • Technical and Usage Data: IP address, browser type, device information, operating system, and browsing behavior on our website collected via cookies and tracking technologies.

2. How We Collect Your Information

We collect information through the following methods:

  • Direct Interactions: Information you provide when you create an account, place an order, subscribe to our newsletter, or contact our customer support team.

  • Automated Technologies: As you navigate our website, cookies, web beacons, and similar technologies automatically collect technical data about your equipment and browsing actions.

3. How We Use Your Information

We use the information we collect for the following business and operational purposes:

  • To fulfill and manage your orders, process payments, and arrange for shipping.

  • To communicate with you regarding your orders, customer service inquiries, tracking updates, and account management.

  • To improve our website, products, and customer shopping experience.

  • To comply with legal obligations, prevent fraud, and ensure the security of our store.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your personal data only with trusted third-party service providers who assist us in operating our business and serving you, under strict confidentiality obligations:

  • Payment Processors: To securely process credit card transactions.

  • Shipping and Fulfillment Partners: To deliver your racing apparel, trading cards, and diecast cars to your address.

  • Hosting and Platform Providers: Shopify and other infrastructure tools that power our online store.

  • Legal Compliance: When required by law, court order, or government regulation to protect our rights, safety, or property.

5. Customer Service, Support Hours, and Operations

For any privacy-related inquiries, support questions, or assistance with orders and returns, you can reach our customer service team during our regular business hours.

  • Customer Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST). Closed on Sundays and major holidays.

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday. Orders placed after this cutoff time, on Sundays, or on holidays will be processed on the next business day.

  • Office Address: 45 Moore Ave, East Hartford, CT 6108, United States (Note: This is our corporate office location and is not a warehouse or return drop-off facility. Please contact customer support to obtain the correct return address before sending any items).

6. Your Data Rights and Choices

Depending on your location within the United States, you may have specific rights regarding your personal information, including:

  • Access and Portability: The right to request access to the personal data we hold about you.

  • Correction: The right to request correction of inaccurate or incomplete personal information.

  • Deletion: The right to request the deletion of your personal data, subject to legal record-keeping obligations.

To exercise any of these rights, please contact us using the details provided below.

7. Data Security

We implement appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no electronic transmission over the internet or storage system is entirely secure.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or operational requirements. Any updates will be posted directly on this page with a revised "Last Updated" date.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

  • Business Name: Modeltrove

  • Address: 45 Moore Ave, East Hartford, CT 6108, United States

  • Phone: +1 860-282-4452

  • Email: modeltrove@vipcareo.com