About Us

Last Updated: November 12, 2026

Welcome to Modeltrove, your trusted destination for premium racing apparel, trading cards, and collectible diecast cars. We are an independent U.S.-based online retailer dedicated to bringing high-quality collectibles and fan gear directly to enthusiasts across the United States.

1. Our Story and Passion

At Modeltrove, our passion is fueled by speed, precision, and the thrill of the collection. Whether you live and breathe motorsports or are searching for that rare card or meticulously detailed alloy car model to complete your display, we curate our inventory to meet the highest standards of quality and authenticity.

We understand that collectors and racing fans value condition, detail, and reliability. That is why every product we offer is carefully selected and securely handled to ensure it reaches you in pristine condition.

2. Our Product Categories

We specialize in three core categories tailored for collectors and fans:

  • Racing Apparel: Official-style and fan-inspired clothing that brings the paddock experience to your everyday wardrobe.

  • Trading Cards: Highly sought-after sports and trading cards for collectors and hobbyists.

  • Collectible Diecast Cars: Precision-crafted alloy scale car models representing iconic racing and classic vehicles.

3. Customer Service and Support Hours

We take pride in providing responsive, reliable customer service to all our buyers across the United States. If you have questions about our products, an active order, or our shipping and return procedures, our support team is available during the following hours:

  • Customer Support Hours: Monday through Saturday, 9:00 AM to 5:00 PM (Eastern Standard Time / EST).

  • Closed: Sundays and major public holidays.

  • Email: modeltrove@vipcareo.com

  • Phone: +1 860-282-4452

4. Order Processing and Cutoff Time

  • Order Cutoff Time: 5:00 PM (Eastern Standard Time / EST), Monday through Saturday.

  • Orders placed before 5:00 PM EST will begin processing on the same business day.

  • Orders placed after 5:00 PM EST, on Sundays, or on public holidays will be processed on the next business day.

5. Corporate Office and Return Address Notice

  • Corporate Office Address: 45 Moore Ave, East Hartford, CT 6108, United States

  • Important Return Notice: Please note that our corporate office address is not a warehouse, retail storefront, or return drop-off facility. Unscheduled packages or returns sent directly to this corporate address will be refused and will not be accepted.

  • If you need to return an item, you must contact our customer support team via email or phone prior to shipping to obtain the correct authorized return warehouse address and step-by-step instructions.